INXSOFT Shop Terms and Conditions

By shopping on this website you must abide by the following terms and conditions.
For customers in Taiwan, a Chinese translation is provided at the end of this page.

Pre-Sales Consultation

If you have any questions before purchasing, you are welcome to email or call us. For product confirmation and trial versions, please contact a representative for assistance.

Business Model and Product Types

INXSOFT operates as an online software retailer.

• Product Types: We only sell digital goods—namely, software licenses, digital activation keys, and related software services.

• No Physical Products: We do not sell or ship any physical products.

Store Payment Methods

We accept third-party payments, including credit card, bank transfer, and various electronic payment methods. Electronic VAT receipts are issued for all completed purchases.

Delivery Method & Delivery Time

• Delivery Method: All software is digitally delivered, typically via email. This includes your serial number, proof of purchase, and a unique download link.

• Delivery Time: Delivery usually takes 12–48 hours (excluding weekends and public holidays). If you need urgent delivery, please call the number listed on the website.

Customer Support

• Support Hours: Monday to Friday, 9 AM to 6 PM (local time, excluding public holidays).

• Support Channels: Support is primarily provided via email. For urgent issues, please call the number listed on our website.

• Further Needs: If you cannot find the required product, please email [email protected] or call our sales department.

Shopping Information

• All products are digital goods.

• Orders can be placed only through the website after registration and login.

• Online payment methods are available; instructions will be provided during checkout.

• After completing your purchase and payment is confirmed, you will receive the download information by email.

• Please ensure your correct email address is provided in your order to receive digital goods. We are not responsible for incorrect delivery due to customer-provided errors.

Trial Versions

We provide trial versions of selected software. Please contact us to request a trial and confirm your needs before purchasing.

Refund and Return Policy

• Final Sale: All software license sales are considered final and are non-refundable.

• Exception:
  If you encounter an issue running the software, and INXSOFT cannot provide a fix within 5 days of your report, you are eligible for a full refund.

• Request Process:
  Please contact us within 5 days of delivery with your order number, error details, screenshots, and system information. Our team will attempt to resolve the issue promptly. If we cannot resolve the issue within 5 days of your report, a full refund will be issued.

• Physical Products: We do not sell physical products; therefore, return policies for physical items do not apply.

Warranty & After-Sales Service

• After-sales services such as updates or maintenance are only provided if included with your purchase or expressly stated.

• If the software was not purchased through INXSOFT, we reserve the right to refuse after-sales support.

• Please always provide your order number and relevant details for prompt service.

Software Issue Handling Process

If you experience technical issues:

1. Provide your order number, error message, screenshots, and system information.

2. Our support team will work with you during business hours to resolve the problem as soon as possible.

Legal Disclaimer

• By purchasing and downloading our software, you agree to abide by all applicable copyright and license terms for the respective software product.

• You are responsible for reading product specifications and compatibility information before making your purchase.

Contact Information

• Email: [email protected]

• Telephone: Please refer to the contact number on our website.